Privacy policy

INTRODUCTION

The domain name https://www.ohygia.com/policies and the O’hygia App (available on Google Play Store and Apple App Store) ("Site") are owned and operated by O’hygia LLP (LLPIN: ACG-8014 (“O’hygia” or “We” or “Us” or “Our”). O’hygia Hygiene Private Limited is a company incorporated under the provisions of the Companies Act, 2013, with its registered office at Bldg No :38, 3rd Cross BK Residency, Doddakammanahalli Road, Bangalore 560076, Karnataka, India. Please read this Privacy Policy ("Policy") before using the Site, including any products and services provided by O’hygia through the Site. This Policy constitutes an agreement between You and O’hygia. If You do not understand or wish to be bound by the terms of this Policy, You should not use the Site.

For the purposes of this Policy, "You," “Your,” “Yourself,” and "User" refer to any natural or legal person visiting the Site, whether registered or not.

We value the trust You place in Us and strive to maintain the highest standards of confidentiality concerning the Personal Data we collect from Your use of Our Site.

This Policy addresses the collection, storage, handling, disclosure, and transfer of personal information, including Personal Data, collected from Users by Us. This Policy is subject to change at any time without notice. Your continued use of the Site following changes to the Policy constitutes Your acceptance of the revised Policy. If You do not continue to use the Site following changes to the Policy but do not take action regarding Your Personal Data with Us, our use of Your Personal Data will remain subject to the Policy in effect before the changes. You are responsible for periodically reviewing this Policy to be aware of any changes.

WHAT CONSTITUTES PERSONAL INFORMATION AND SENSITIVE PERSONAL DATA AND INFORMATION

"Personal Information" refers to any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such a person. Examples include Your name, address, telephone numbers, and email addresses.

"Sensitive Personal Data or Information" includes personal information that consists of passwords, financial information such as bank account or credit card or debit card details, physical, physiological, and mental health conditions, sexual orientation, medical records and history, biometric information (such as fingerprints, eye retinas and irises, voice patterns, facial patterns, hand measurements, DNA), any details relating to the above, and any information received under lawful contract or otherwise for processing. Information that is publicly available or furnished under the Right to Information Act, 2005, or any other law is not regarded as sensitive personal data or information.

CONSENT

By reading this Policy and continuing to use Our Site and the products and services provided thereunder, you agree to this Policy and consent to Our collection, possession, storage, handling, transferring, and sharing of Your Personal Data as defined in this Policy.

You may withdraw Your consent at any time by contacting Us using the information provided below. Withdrawal of consent does not affect the permission granted prior to withdrawal. Please note that withdrawal of consent may result in O’hygia being unable to provide services and products, thereby affecting any contractual obligations related to the Personal Data.

O’hygia may retain certain information for periods and purposes mandated by law.

INFORMATION WE COLLECT

We collect Personal Information and Sensitive Personal Data and Information from You. This information may be collected when You provide it to Us, register on the Site, communicate with Us via phone, chat, email, participate in contests, promotions, surveys, or purchase products/services from Our Site.

The Personal Information We collect includes:

  • Your name
  • Your contact details, including telephone number, address, and email ID

The Sensitive Personal Data and Information We collect includes:

  • Physical and physiological conditions (e.g., complexion, skin type)
  • Financial information (e.g., bank account details)
  • Any detail relating to the above
  • Any information received under the above categories

This information collectively is referred to as “Personal Data.”

We also collect:

  • Details of Your product purchase history and preferences
  • Gifting history
  • Geo-location
  • Technical details such as IP address, operating system, browser type, software, device types
  • Cookies and related information such as web pages visited before and after using the Site, the time and date of Your visit, the time spent on pages, and usage patterns. Cookies help Us serve You better.
  • With Your explicit consent, additional information like Your contacts list, contacts images, and profile images may be accessed to enable certain Site features.

PURPOSE OF COLLECTING THE PERSONAL DATA

We collect, handle, store, and use Your Personal Data for the following lawful purposes related to the Site and the products/services offered:

  • Improving Our offerings and providing a personalized user interface
  • Clinical research to enhance Our product range
  • Data management
  • The specific purpose for which You provided the information
  • Crafting offers best suited to You
  • Monitoring and detecting violations and other misuse of the Site
  • Sending updates related to offers, sales, programs, order updates, payment status, processing refunds/returns/cancellations, and promotional material via SMS/Whatsapp o
  • Complying with internal policies, procedures, applicable laws, rules, regulations, codes of practice, guidelines, court orders, or legal/regulatory bodies
  • Creating a database of members and influencers
  • Curating content for You
  • Providing services and discounts through reward points
  • Providing beauty, skin care, and hair care inspirations and suggestions
  • Processing payments for products purchased by You
  • Any other purpose disclosed at the point of collection or while obtaining Your consent

DISCLOSURE/SHARING/TRANSFER OF PERSONAL DATA

We may share Your Personal Data with third-party service providers, experts, agents, professional advisors, and affiliates, whether in India or elsewhere, to fulfill Our obligations. Third parties will use the data only for the purposes listed below:

  • Manufacturing and curating products for You
  • Managing and maintaining Our Site and database, processing information You provide, processing purchases via third-party providers, and similar transactions
  • Marketing and advertising products and services, including telemarketing
  • Facilitating communication with other Site users with similar interests and addressing Your queries
  • Investigating, preventing, or taking action regarding illegal activities, suspected fraud, security, or technical issues, enforcing Our terms and conditions, or protecting Our rights and property
  • In the event of a merger or sale of Our business, transferring or disclosing Your Personal Data to the new entity
  • Enabling delivery of products to You
  • Processing discounts, offers, and reward points (refer to Our policy on reward points for more information)
  • Allowing social media platforms and Our social networking or mobile applications to collect certain information about Your device or usage
  • Conducting marketing and performance research to improve Our customer services, shopping experiences, and product offerings

Please note that all publicly published content by You on Our Site will be available to all users. Limit User Content (as defined in the Terms of Use) to information You consent to being publicly available. O’hygia may share and re-post User Content, including reviews, comments, feedback, product usage images, and videos, with other users, and such data/content will be posted with Your name and details from Your User profile.

O’hygia may share anonymized information that does not personally identify You with the public and third parties, including researchers and business partners.

O’hygia does not rent, sell, or publish Your Personal Data to any third party. Your Personal Data will be shared only with third parties/service providers who follow similar security mechanisms and protocols and provide the same level of data protection as O’hygia. We are not responsible for the manner in which government agencies use Your Personal Data.

Notwithstanding the above, we reserve the right to disclose any Personal Information and Personal Data required to be disclosed under applicable law or where necessary to comply with legal obligations, law enforcement authorities, or other government officials, without Your prior notice or consent.

HOW WE RETAIN THE PERSONAL DATA PROVIDED TO US

We will retain Your Personal Data only as long as We have Your consent, and the retention of data is reasonably required for the purposes mentioned above or as permitted or required by applicable law or regulatory requirements. We may retain Your Personal Data as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, administrative, accounting, or reporting requirements. Your Personal Data is safeguarded against inappropriate access and disclosure, as per this Policy.

We maintain appropriate administrative, technical, and physical safeguards to protect Your Personal Data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

Opting-Out and Withdrawing Consent

The Site provides an option for Users to opt-out of receiving promotional or marketing communications. If You do not wish to receive such communications, contact Us using the information provided below.

Modifying/Amending Personal Data

You may modify, amend, or alter the Personal Data provided to Us at any time. For further information, assistance, or clarification regarding the alteration, deletion, or revocation of consent, please reach out to Us using Our customer service support number/email provided below

You have the following choices/options for opting out or withdrawing Your consent: