Shipping policy

SHIPPING AND DELIVERY


Shipping and Delivery Policy

Last Updated On: 29th MAY, 2024

O’hygia LLP (“O’hygia”) delivers products purchased by you through authorized delivery partners, not directly by itself.

Order Processing and Delivery

  • All products/orders are processed for delivery/shipment after successful pre-payment, except for Cash on Delivery (COD) orders. COD is available for orders ranging from INR 250/- to INR 3000/-.
  • Orders are delivered to the address provided by you at checkout. O’hygia and its delivery partners are not responsible for verifying the delivery address details.
  • O’hygia is not liable for:
    • Delivery to an incorrect address provided by you.
    • Any loss or damage resulting from incorrect, incomplete, or false information you provide.
    • Any payment deficiencies for the purchased products.

Delivery Time

  • Delivery typically takes six (6) to eight (12) working days after order acceptance.
  • Delivery times depend on product availability, customer location, shipping destination, and courier partner efficiency.
  • Delays may occur due to force majeure events, festivals, or circumstances beyond O’hygia’s control. In such cases, delivery will be made as soon as possible.

Frequently Asked Questions (FAQs)

  1. What is the range of locations to which O’hygia ships their products?

O’hygia ships products throughout India.

  1. Are there any shipping charges applicable on my order?

A shipping charge of INR 99/- is applicable on all orders below INR 250/-. Shipping charges are subject to change without prior notice.

  1. My order has been shipped. How can I track it?
    • After dispatch, you will receive an email with the tracking number and courier company details.
    • You can track your package 24 hours after dispatch from our warehouse.
  1. What should I do if my order shows delivered, but I haven’t received it?
    • Report non-delivery within 48 hours of receiving the delivery notification by emailing O’hygia at hello@ohygia.com, calling +91-8431238267, or using the chat option on the site/mobile application.
    • After 48 hours from the delivery time available with O’hygia, O’hygia claims no liability.
  1. What should I do if my order shows delivered, but I haven’t received the freebie or discounted product?
    • If a freebie was not delivered, a coupon worth INR 50/- will be issued for future purchases. A freebie refers to products with zero MRP.
    • If a discounted product was not delivered, the amount actually paid by you will be refunded.
  1. How can I find out more information about my order?

Email hello@ohygia.com or speak with a customer service executive through the chat functionality.

Note: The above shipping and delivery terms apply to purchases made through the Site (as defined in the Terms of Use), the mobile site, and the mobile applications (available on Google Play Store and Apple App Store), operated by O’hygia LLP.